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Queue App

Feature documentation for the Queue digital waitlist application.

18 articles

Articles

All articles in Queue App

How Wait Times Are Calculated The estimated wait shown to customers comes from a simple formula — service time × position. Here's...
Reading the Dashboard The dashboard turns yesterday's queue into useful data — wait times, no-show rates, channel breakdow...
Status Page Menu & Action Buttons The menu and action buttons on the public status page are configurable. Use them to share useful lin...
The Public Status Page When someone joins your queue, they get a unique URL where they can watch their position live. This...
Setting Up Kiosk Mode A tablet at your front desk that lets people self-join. Branded full-screen UI, slideshow background...
Reordering & Transferring Entries When the queue order needs to change — bumping a VIP, accommodating a service issue, or moving someo...
Adding People to the Queue Manually Sometimes a person needs your team to add them — they called ahead, they're not great with apps, or...
Paging & Handling No-Shows Paging is when you tell someone it's their turn. The platform sends the SMS, starts a timer, and dec...
Working the Operator Board The operator board is where your team lives during a busy shift. Here's what every column means, wha...
Setting Up Your SMS Sender Before SMS notifications can go out, you need a configured sender. This is a Hub-level setup — once...
Customizing SMS Templates Customize the wording of every message your queue sends. Five templates, the variables you can use,...
Running Queues Across Multiple Sites If your business has more than one location, run a queue per site without the data getting tangled —...
Priority Levels & Zones Priority lets you bump someone forward without disrupting the order; zones let you split a single qu...
Resources & Capacity (Tables, Stations, Bays, Rooms) A resource is the physical spot a person uses while you serve them — a table, a chair, a bay, a room...
How People Get Into the Queue Walk-in, online by QR code or short link, kiosk tablet, manual staff entry — four channels, each wit...
Configuring Your Queue Capacity, service time, page timeout, and queue type. Four settings that drive almost every behavior...
Getting Started with NOWAITN Queue Set up your first digital queue, choose how people join, configure SMS notifications, and start mana...
Configuring SMS Notifications Notifications are how the platform keeps people in the loop while they wait. Three layers of toggles...