Menu vs. Actions
The status page has two configurable surfaces:
- Menu (hamburger icon, top right) — a list of links. Customers tap to read or visit. Best for: your menu PDF, hours, contact phone, address, social media, custom external pages.
- Action buttons (bottom of the page) — buttons that do something. Best for: requesting assistance, leaving feedback, paying, marking themselves as arrived.
Menu items are passive (they navigate or display info). Actions are active (they change state on the platform side or trigger a notification to your staff). Both are off by default — turn them on per queue from the queue settings.
Configuring Menu Items
From queue settings → Public Status Page → Menu. Toggle each item on or off:
- Services — link to your services page.
- Menu — restaurant menu, salon service list, treatment list, etc.
- Hours — your operating hours (auto-populated from your site profile, but overridable here).
- Contact — a tel: link to call you.
- Address — a maps link.
- Website — your homepage.
- Socials — Instagram, Facebook, etc.
- Custom items — add as many as you want, with a label, icon (Font Awesome class), and URL.
Keep total menu items under 6. More than that and the menu becomes a search task instead of a glance.
Configuring Action Buttons
From queue settings → Public Status Page → Actions. Each action that's on appears as a button on the customer's status page:
- Request Assistance — a tap sends a notification to your staff PWA. Useful for accessibility, language help, urgent issues.
- Leave Feedback — opens a feedback form. The form fields are configurable.
- Pay — links to a payment page (your Stripe link, your point-of-sale, or a custom URL).
- I'm Here — the customer marks themselves as physically present. Combined with paging, this lets you skip the manual seat step in low-touch operations.
- Done — for self-service flows (e.g., a salon where the customer might finish on their own time).
- Custom actions — define your own with a label, icon, and a webhook or URL.
Actions are powerful and can change customer behavior. Don't enable all of them at once — start with one or two and watch how customers use them.
Common Patterns by Industry
- Restaurant: Menu, Hours, Address (menu items); Request Assistance (action button).
- Walk-in clinic: Hours, Contact, custom 'New Patient Forms' link (menu items); Request Assistance, I'm Here (actions).
- Salon / spa: Services, Hours, Socials (menu items); Pay (action) for end-of-service tipping.
- Government counter: custom 'Bring These Documents' link, Hours (menu items); Request Assistance for accessibility (action).
- Auto service: Services, custom 'Loaner Vehicles' link (menu items); Pay, Request Assistance (actions).
These are starting points, not prescriptions. Watch your dashboard's per-action tap rate — if nobody uses 'Done', turn it off.