Overview
NOWAITN Queue is your digital waitlist and customer flow management solution, built as part of the NOWAITN operations platform. This guide walks you through the essential setup steps to get your team up and running.
Prerequisites
- A NOWAITN account with an active organization
- The Queue app enabled for your organization (available in Hub > Settings > Apps)
- At least one location configured in your organization settings
Setup Steps
Step 1
Create your first queue from the dashboard — choose between waitlist, numbered ticket, or appointment buffer modes.
Step 2
Configure SMS templates for confirmation, heads-up, and your-turn notifications under Settings > Notifications.
Step 3
Generate a QR code for your location entrance so guests can self-join the waitlist from their phone.
Step 4
Enable kiosk mode for a dedicated tablet at your front desk for walk-in guests.
Step 5
Set up real-time wait estimates based on your historical service times and current queue length.
Next Steps
Once you've completed the initial setup, explore the full feature set from the Queue dashboard. Visit the NOWAITN Knowledge Base for detailed guides on advanced configuration, integrations, and best practices.
Need help? Use the AI assistant in the bottom-right corner of any NOWAITN app, or contact support at support@nowaitn.com.