How Customers Get Here
When someone joins the queue, they get a one-time URL like q.nowaitn.com/Xy7K2nQ3 (a non-guessable token, not their phone or name). The URL is included in the join confirmation SMS and shown on the kiosk after they're added.
They can bookmark it, share it (the link is private to them), or close the tab and return later. The page polls for updates every few seconds, so the position number is live without them refreshing.
What's On The Page
Top to bottom:
- Your branding — logo, organization name, accent color (from queue settings).
- The position number — large, centered. The whole point of the page.
- Estimated wait — derived from position × estimated service time.
- Status badge — Waiting / Paged / etc. Visual feedback that something is moving.
- People ahead — "3 people ahead of you" — softens the position number with context.
- Menu (hamburger icon) — links you've configured. Menu, hours, contact, services, socials, custom links. See Status Page Menu & Actions.
- Action buttons — also configurable. Things like Request Assistance, Pay, Leave Feedback, I'm Here.
- Footer — your business contact info, address, and a small NOWAITN credit.
Nothing else. No ads, no upsells, no pop-ups. The page's job is to keep the customer calm and oriented.
Live Updates
The page polls a status endpoint every 5 seconds. When something changes — your team called the next person and they shift from position 3 to position 2 — the page updates without a refresh.
When status flips to Paged, the page changes color (your accent color goes warmer/more urgent) and the heading changes from 'You're in the queue' to 'It's your turn — please head to the front.' This is supplementary to the SMS, not a replacement; some customers may have notifications off.
When the queue closes for the day or the customer is marked complete, the page goes into a 'thanks for visiting' state. They can come back to the URL for 24 hours and still see the closed state — useful if they tap it later thinking they need to do something.
Branding the Page
From queue settings, the public status page inherits:
- Logo — your organization's logo from Hub branding settings.
- Accent color — same source.
- Organization name — from Hub.
- Hours, contact, address — from your site profile in Hub.
For most operators, all of this is set once at the Hub level and works for every queue. If you want a different look per queue (rare — usually for distinct sites), override at the queue level.
The one thing you can't currently change is the page's overall layout (position-first, then wait time, then menu). That's intentional — every customer's status page is structurally identical, which makes it instantly familiar to anyone who's used NOWAITN before.