What Counts as a Resource
A resource is whatever the person occupies while you serve them. The platform doesn't care what you call it — it cares that you can count occupied vs. free.
Real-world examples:
- Restaurant: tables, chairs, booths, bar seats.
- Salon: stylist chairs, manicure stations, treatment rooms.
- Auto service: bays, lifts.
- Bowling alley: lanes.
- Clinic: exam rooms, infusion chairs.
- Government counter: windows, agent desks.
- Dispensary: counter stations, consultation rooms.
Turn resources off entirely if your service doesn't need them — a help desk where everything happens at one shared counter, for example.
Defining Resources
From queue settings, enable resources, then add each one. For each: name ("Bay 3", "Chair A", "Window 2"), type (free text — "table", "chair", "bay"), and capacity (optional — how many people that resource can hold).
Capacity is useful for tables: "Booth A" with capacity 4 means a party of 6 won't be auto-suggested for it. Most resources should have capacity 1 — a chair, a bay, a window.
Customizing the Label
By default the operator board says "Table" everywhere. If your operation calls them something else, set the resource label in queue settings — "Bay", "Chair", "Lane", "Window", "Station", "Room". The label shows up in dropdowns, on the operator board, and in the staff PWA.
The label is per-queue, so if you have a salon with both a hair queue (chairs) and a nails queue (stations), each queue can use its own term.
Assigning Resources to Entries
When you seat someone, the operator panel offers a dropdown of free resources. Pick one and the entry is linked to that resource. The dashboard shows occupancy in real time — "4 of 8 chairs occupied."
If you don't bother assigning, the queue still works — the person just isn't tied to a specific spot. This is fine for stand-up service desks. It's worth doing for any operation where knowing "which spot is open" matters more than "how many spots are open."
Tracking Occupancy
Once resources are wired up, the operator board's right panel shows current occupancy — which resources are free, which are occupied, and by whom. When a person is marked complete, their resource auto-frees.
This is the most overlooked feature in the app. Operations that turn it on stop saying "is anyone using bay 3?" out loud.