When someone joins, they enter their phone number. We text a confirmation with their spot, a heads-up as they get close, and a your-turn message when you call them.
How do SMS notifications work?
Customers enter their phone number when they join and get a confirmation, a heads-up as they get close, and a your-turn text.
Aug 23, 2026
NOWAITN
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Continue exploring our knowledge base
5 min read
Configuring SMS Notifications
Notifications are how the platform keeps people in the loop while they wait. Three layers of toggles, two channels (SMS and email), and five events that fire automatically.
5 min read
Getting Started with NOWAITN Queue
Set up your first digital queue, choose how people join, configure SMS notifications, and start managing flow — for any business where people wait their turn.
5 min read
Configuring Your Queue
Capacity, service time, page timeout, and queue type. Four settings that drive almost every behavior in your queue — and the trade-offs to consider on each.
4 min read
How People Get Into the Queue
Walk-in, online by QR code or short link, kiosk tablet, manual staff entry — four channels, each with a different vibe. Choose the ones that suit your operation.
4 min read
Resources & Capacity (Tables, Stations, Bays, Rooms)
A resource is the physical spot a person uses while you serve them — a table, a chair, a bay, a room, a counter. Define yours once and assign on the fly.