Sites and Areas Explained
In the NOWAITN platform, an organization can have many sites — typically one per physical location. A site is the place; an organization is the business.
A queue belongs to a site. The QR code, kiosk, dashboard, and staff PWA are all scoped to that site. People who join at one site never appear in another site's queue, even if both sites are part of the same organization.
Areas (different from zones) are an optional finer split inside a site — useful for very large facilities like a hospital with multiple departments under one site address. For most operations, sites are enough.
Setting Up a Queue Per Site
First, make sure your sites are defined in the Hub. From the Hub admin panel, go to Organization → Sites and add each location with its address and timezone.
Then, in Queue, when you create a new queue, pick its site from the dropdown. The queue is scoped to that site from that moment on. Staff at that site see only their queues; staff with cross-site access see all of them.
The operator PWA filters by site automatically based on which site the staff member belongs to. Multi-site staff get a site picker.
Cross-Site Reporting
Admins with organization-level access see analytics rolled up across every site. The Hub home dashboard shows a consolidated view; the Queue dashboard at the organization level shows aggregate wait times, no-show rates, and channel breakdown.
For reports specific to one site, drill into that site's queue from the dashboard. Most operators do their day-to-day work at the site level and use the organization view for weekly or monthly reviews.