Retail

Personal shopper A store employee or independent stylist who selects items for a client, by appointment in store or r...

Appointment shopping Shopping at a booked time, often with a staff member assigned and the store or a section reserved fo...

Basket size The average amount spent, or the average number of items, per transaction: sales divided by transact...

Conversion rate The share of visitors who buy: transactions divided by visitors in the same period. A store with 200...

Foot traffic The number of people who enter a store or pass a location in a given period, counted by door sensors...

Mobile point of sale A handheld device, such as a phone or tablet with a card reader, that takes payment anywhere in a st...

Line busting Shortening checkout queues by sending staff with handheld devices to ring up or pre-scan shoppers wh...

Fitting room queue The queue of shoppers waiting for a free fitting room in a clothing store. Stores often limit the nu...

In-store pickup (BOPIS) Buy online, pick up in store: a customer orders and pays online, then collects the order at a store...