Shopping at a booked time, often with a staff member assigned and the store or a section reserved for the party. It is common for bridal, eyewear, mattresses, phones and luxury goods, where each visit needs focused staff time.
Shopping at a booked time, often with a staff member assigned and the store or a section reserved for the party. It is common for bridal, eyewear, mattresses, phones and luxury goods, where each visit needs focused staff time.
See also: Personal shopper, Reservation, Booking
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Buy online, pick up in store: a customer orders and pays online, then collects the order at a store counter or locker. Retailers measure the time from order to ready and from arrival to hand-off.
The queue of shoppers waiting for a free fitting room in a clothing store. Stores often limit the number of items per visit and use an attendant or a numbered system to give rooms out in order.
Shortening checkout queues by sending staff with handheld devices to ring up or pre-scan shoppers while they wait. Line busting adds checkout capacity at peak times without adding fixed registers.
A handheld device, such as a phone or tablet with a card reader, that takes payment anywhere in a store or venue. It is used for line busting, sidewalk sales, events and tableside payment.
The number of people who enter a store or pass a location in a given period, counted by door sensors, cameras or staff. Foot traffic is the base for conversion rate and for planning staff by hour.