Buy online, pick up in store: a customer orders and pays online, then collects the order at a store counter or locker. Retailers measure the time from order to ready and from arrival to hand-off.
See also: Curbside pickup, Order, Fulfillment method
In-store pickup (BOPIS)
Buy online, pick up in store: a customer orders and pays online, then collects the order at a store counter or locker. Retailers measure the time from order to ready and from arrival to hand-off.
Nov 8, 2026
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Fitting room queue
The queue of shoppers waiting for a free fitting room in a clothing store. Stores often limit the number of items per visit and use an attendant or a numbered system to give rooms out in order.
Line busting
Shortening checkout queues by sending staff with handheld devices to ring up or pre-scan shoppers while they wait. Line busting adds checkout capacity at peak times without adding fixed registers.
Mobile point of sale
A handheld device, such as a phone or tablet with a card reader, that takes payment anywhere in a store or venue. It is used for line busting, sidewalk sales, events and tableside payment.
Foot traffic
The number of people who enter a store or pass a location in a given period, counted by door sensors, cameras or staff. Foot traffic is the base for conversion rate and for planning staff by hour.
Conversion rate
The share of visitors who buy: transactions divided by visitors in the same period. A store with 200 visitors and 50 sales has a 25 percent conversion rate. Long checkout queues and walkaways lower it.