Fulfillment

Refund Money returned to a customer, in full or in part, for an order. Refunding an order records the retur...

Kitchen The fulfillment operator working the board — the staff who make orders and move them between states....

Order state An order's current status as it moves through fulfillment: received (placed), preparing (in progress...

Fulfillment board The live board that moves orders through received → preparing → ready. Your kitchen works the board...

Fulfillment method How the guest receives an order: pickup, delivery, or dine-in. The method a customer chooses at chec...

Item A single line in an order: one product with its quantity and any chosen options. The items on an ord...

Menu The product catalog shown on your storefront that guests order from. It holds the items (with prices...

Order A paid order a customer placed from your storefront — the items they bought plus their contact and f...