A paid order a customer placed from your storefront — the items they bought plus their contact and fulfillment details. Each order moves through its own states (placed, in progress, fulfilled) and can be cancelled or refunded, and every order lands on your fulfillment board.
A paid order a customer placed from your storefront — the items they bought plus their contact and fulfillment details. Each order moves through its own states (placed, in progress, fulfilled) and can be cancelled or refunded, and every order lands on your fulfillment board.
See also: Storefront, Item, Menu, Order state, Fulfillment board
Continue exploring our knowledge base
The product catalog shown on your storefront that guests order from. It holds the items (with prices and options) a customer can add to an order; edit the menu and the storefront updates for everyone.
A single line in an order: one product with its quantity and any chosen options. The items on an order add up to its total, and the kitchen works through them line by line on the fulfillment board.
How the guest receives an order: pickup, delivery, or dine-in. The method a customer chooses at checkout shapes what details you collect (a pickup time, a delivery address, a table) and how the order flows on your board.
The live board that moves orders through received → preparing → ready. Your kitchen works the board in real time, advancing each order's state as it's made and handing it off when it's done.
An order's current status as it moves through fulfillment: received (placed), preparing (in progress), ready (fulfilled), picked-up, or cancelled. The state is what your kitchen advances on the board and what the customer sees, and a fulfilled order can still be refunded.