The status of a storefront order that will not be fulfilled. A cancelled order leaves the fulfillment board and does not count as a sale. Any money movement on it is handled in the business's Stripe account.
See also: Order, Order state, Refund
Cancelled order
The status of a storefront order that will not be fulfilled. A cancelled order leaves the fulfillment board and does not count as a sale. Any money movement on it is handled in the business's Stripe account.
Nov 8, 2026
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Order
A purchase a party places from a storefront: the items, the party's contact details and the fulfillment method. Each order moves through its order states on the fulfillment board.
Menu
The product catalog shown on your storefront that guests order from. It holds the items (with prices and options) a customer can add to an order; edit the menu and the storefront updates for everyone.
Item
A single line in an order: one product with its quantity and any chosen options. The items on an order add up to its total, and the kitchen works through them line by line on the fulfillment board.
Fulfillment method
How the guest receives an order: pickup, delivery, or dine-in. The method a customer chooses at checkout shapes what details you collect (a pickup time, a delivery address, a table) and how the order flows on your board.
Fulfillment board
The live board that moves orders through received → preparing → ready. Your kitchen works the board in real time, advancing each order's state as it's made and handing it off when it's done.