The status of a storefront order whose card payment the buyer has challenged with their bank. The platform records the dispute when Stripe reports it; the business answers it in its own Stripe account.
See also: Dispute, Chargeback, Order
Disputed order
The status of a storefront order whose card payment the buyer has challenged with their bank. The platform records the dispute when Stripe reports it; the business answers it in its own Stripe account.
Nov 8, 2026
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Order
A purchase a party places from a storefront: the items, the party's contact details and the fulfillment method. Each order moves through its order states on the fulfillment board.
Menu
The product catalog shown on your storefront that guests order from. It holds the items (with prices and options) a customer can add to an order; edit the menu and the storefront updates for everyone.
Item
A single line in an order: one product with its quantity and any chosen options. The items on an order add up to its total, and the kitchen works through them line by line on the fulfillment board.
Fulfillment method
How the guest receives an order: pickup, delivery, or dine-in. The method a customer chooses at checkout shapes what details you collect (a pickup time, a delivery address, a table) and how the order flows on your board.
Fulfillment board
The live board that moves orders through received → preparing → ready. Your kitchen works the board in real time, advancing each order's state as it's made and handing it off when it's done.