Dispatch

Pickup / Dropoff The start (pickup) and end (dropoff) locations of a ride. Together they define the trip: the distanc...

Acceptance window The short time a driver has to accept a broadcast before it passes on to the next driver. It keeps r...

Vehicle The car assigned to a driver: its class, passenger capacity, plate, and make/model/color. The vehicl...

On shift Whether a driver is on and looking for rides, versus off or unavailable. Only on-shift drivers recei...

En route A driver status meaning they've accepted the ride and are heading to the pickup. The rider sees the...

Surge A demand-based price multiplier you control, set to off, auto, or manual. When surge is on it raises...

Broadcast Sending a ride offer out to available drivers; the first to accept wins the ride. Each broadcast goe...

Fare quote The price shown to a rider before booking, computed from the trip's distance and time against the ch...

Service level An offered ride tier — Sedan, SUV, stretch limo, and so on — each with its own rate table. When a ri...

Rider A customer who books a Ride: a special kind of customer, tracked in your one Customers book.

Driver A person who accepts and fulfills Rides, invited by magic link, with a vehicle and optionally their...

Ride One booked trip in Dispatch: pickup, drop-off, a quoted fare, an assigned driver, and live tracking.

Dispatch (Livery) The ride-hailing / car-service mode: riders book a ride on your storefront, drivers are dispatched,...