A driver status meaning they've accepted the ride and are heading to the pickup. The rider sees the driver moving toward them on live tracking from the moment the ride goes en route until pickup.
See also: Ride, Driver, Pickup / Dropoff
En route
A driver status meaning they've accepted the ride and are heading to the pickup. The rider sees the driver moving toward them on live tracking from the moment the ride goes en route until pickup.
Aug 23, 2026
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Dispatch (Livery)
The ride-hailing / car-service mode: riders book a ride on your storefront, drivers are dispatched, and you handle payment + payouts.
Ride
One booked trip in Dispatch: pickup, drop-off, a quoted fare, an assigned driver, and live tracking.
Driver
A person who accepts and fulfills Rides, invited by magic link, with a vehicle and optionally their own payout account.
Rider
A customer who books a Ride: a special kind of customer, tracked in your one Customers book.
Service level
An offered ride tier — Sedan, SUV, stretch limo, and so on — each with its own rate table. When a rider books, the service level they pick sets which rates the fare is computed against and what vehicle class fulfills the ride.