The estimate shown to a rider of when a driver will reach the pickup. A dispatcher can enter their own number, which always replaces the computed estimate. It is shown for information, not promised.
See also: Ride, En route, Pickup / Dropoff
Pickup ETA
The estimate shown to a rider of when a driver will reach the pickup. A dispatcher can enter their own number, which always replaces the computed estimate. It is shown for information, not promised.
Nov 8, 2026
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Dispatch (Livery)
The ride-hailing / car-service mode: riders book a ride on your storefront, drivers are dispatched, and you handle payment + payouts.
Ride
One booked trip in Dispatch: pickup, drop-off, a quoted fare, an assigned driver, and live tracking.
Driver
A person who accepts and fulfills Rides, invited by magic link, with a vehicle and optionally their own payout account.
Rider
A customer who books a Ride: a special kind of customer, tracked in your one Customers book.
Service level
An offered ride tier — Sedan, SUV, stretch limo, and so on — each with its own rate table. When a rider books, the service level they pick sets which rates the fare is computed against and what vehicle class fulfills the ride.