A pre-approved message format, such as a booking confirmation or a booking reminder, that WhatsApp requires for messages a business starts. The platform fills in the details for each party when it sends.
See also: WhatsApp, Notification
Message template
A pre-approved message format, such as a booking confirmation or a booking reminder, that WhatsApp requires for messages a business starts. The platform fills in the details for each party when it sends.
Nov 8, 2026
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SMS
A text message sent to a mobile number. The platform texts parties with US and Canadian numbers by SMS, and each text sent from the platform's number draws on the account's SMS credits.
The messaging channel the platform uses for parties with phone numbers outside the US and Canada. Messages that start a conversation use approved message templates. A number found not to be on WhatsApp is skipped for a while and the platform falls back to another channel.
Email notification
A message the platform sends to a party's email address at a set moment, such as a confirmation, a call or a receipt, in the business's name. Managed email draws on the account's email allowance and credits.
Push alert
A browser notification sent to a party's device after they allow it on their tracking page. Each permission belongs to one tracking-page entry and has an end date. The Usage pane counts push alerts sent each month.
Two-way messaging
Messaging in which both sides can send and reply in the same thread, as opposed to one-way alerts. In Dispatch, a rider and their driver message each other during a ride, and the thread shows on the rider's tracking page.