A text message sent to a mobile number. The platform texts parties with US and Canadian numbers by SMS, and each text sent from the platform's number draws on the account's SMS credits.
See also: WhatsApp, SMS pack, Notification
SMS
A text message sent to a mobile number. The platform texts parties with US and Canadian numbers by SMS, and each text sent from the platform's number draws on the account's SMS credits.
Nov 8, 2026
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The messaging channel the platform uses for parties with phone numbers outside the US and Canada. Messages that start a conversation use approved message templates. A number found not to be on WhatsApp is skipped for a while and the platform falls back to another channel.
Email notification
A message the platform sends to a party's email address at a set moment, such as a confirmation, a call or a receipt, in the business's name. Managed email draws on the account's email allowance and credits.
Push alert
A browser notification sent to a party's device after they allow it on their tracking page. Each permission belongs to one tracking-page entry and has an end date. The Usage pane counts push alerts sent each month.
Two-way messaging
Messaging in which both sides can send and reply in the same thread, as opposed to one-way alerts. In Dispatch, a rider and their driver message each other during a ride, and the thread shows on the rider's tracking page.
Opt-out
A party's request to stop receiving messages from a business on a channel, by replying STOP on WhatsApp or using the unsubscribe link in an email. The platform keeps the opt-out as a record and every send checks it; a party can undo an email unsubscribe.