Notifications

Message template A pre-approved message format, such as a booking confirmation or a booking reminder, that WhatsApp r...

Quiet hours The overnight hours, in the business's local time, when scheduled messages such as post-visit follow...

Opt-out A party's request to stop receiving messages from a business on a channel, by replying STOP on Whats...

Two-way messaging Messaging in which both sides can send and reply in the same thread, as opposed to one-way alerts. I...

Push alert A browser notification sent to a party's device after they allow it on their tracking page. Each per...

Email notification A message the platform sends to a party's email address at a set moment, such as a confirmation, a c...

WhatsApp The messaging channel the platform uses for parties with phone numbers outside the US and Canada. Me...

SMS A text message sent to a mobile number. The platform texts parties with US and Canadian numbers by S...