What's Included
NOWAITN Queue replaces paper sign-in sheets with a fully digital customer flow system. Customers can join your waitlist by scanning a QR code at your entrance, using an in-lobby kiosk, or having your staff add them manually.
Once on the list, customers receive an SMS confirmation with their position and estimated wait time. When their turn approaches, they get an automatic notification. No app to download, no account to create — just a phone number.
Real-Time Dashboard
Your staff sees a live dashboard showing everyone in the queue, their wait time, party size, and status. Drag-and-drop reordering, one-tap notifications, and quick notes make managing the flow simple even during peak hours.
For multi-location businesses, the organization view aggregates data across all sites — see which locations are busy, compare throughput, and identify staffing needs at a glance.
Analytics & Insights
Every queue interaction generates data. NOWAITN automatically tracks peak hours, average wait duration by day and time, walkaway rates, and service speed. Weekly reports land in your inbox, and the analytics dashboard lets you drill into any metric.
This data turns staffing from guesswork into a science. Know exactly when your lunch rush peaks, how long customers will wait before leaving, and whether Tuesday needs the same coverage as Friday.
Getting Started
Queue is available on all NOWAITN plans starting at $9 per seat per month. Set up takes under fifteen minutes — create your queue, configure your hours and party size limits, print your QR code, and you are live.
Visit the Queue Management guide for step-by-step instructions, or reach out to our team at support@nowaitn.com.
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