Government

Interpreter request A visitor's request for a spoken-language or sign language interpreter at an appointment or counter...

ADA accommodation A change to how a service is provided so a person with a disability can use it, as the Americans wit...

Constituent A resident or member of the public a government office or elected official serves. In platform terms...

Case number The identifier an agency assigns to one matter, such as an application, claim or complaint, so every...

Service window A numbered counter position, as at a DMV, where one clerk serves one visitor at a time. When a queue...

Walk-in hours Set hours when an office serves visitors without an appointment, in order of arrival. Offices often...

Appointment-only office A government office that serves visitors only at booked times and does not take walk-ins. Offices mo...

Queue number The number a visitor receives on arrival at an office to mark their place in the queue, often with a...

Service counter A public desk in a government office where staff handle in-person transactions such as permits, lice...