A visitor's request for a spoken-language or sign language interpreter at an appointment or counter visit. Offices that receive federal funds must provide language access, so the request is usually made when booking so an interpreter can be scheduled.
A visitor's request for a spoken-language or sign language interpreter at an appointment or counter visit. Offices that receive federal funds must provide language access, so the request is usually made when booking so an interpreter can be scheduled.
See also: ADA accommodation, Reservation, Constituent
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A public desk in a government office where staff handle in-person transactions such as permits, licenses, records and payments. A service counter is usually staffed by several clerks who call people from one queue.
The number a visitor receives on arrival at an office to mark their place in the queue, often with a letter prefix for the service, such as B-042. Staff call the number to a window and a display board shows which numbers are being served.
A government office that serves visitors only at booked times and does not take walk-ins. Offices move to appointment-only service to control lobby crowding and to give each visit a known amount of staff time.
Set hours when an office serves visitors without an appointment, in order of arrival. Offices often combine walk-in hours with appointment blocks so both kinds of visitors are served on the same day.
A numbered counter position, as at a DMV, where one clerk serves one visitor at a time. When a queue number is called it is sent to a specific window, so visitors know where to go.