The identifier an agency assigns to one matter, such as an application, claim or complaint, so every visit, document and decision about it is filed together. A visitor quotes the case number to continue the same matter on a later visit.
The identifier an agency assigns to one matter, such as an application, claim or complaint, so every visit, document and decision about it is filed together. A visitor quotes the case number to continue the same matter on a later visit.
See also: Constituent, Visit, Service counter
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A public desk in a government office where staff handle in-person transactions such as permits, licenses, records and payments. A service counter is usually staffed by several clerks who call people from one queue.
The number a visitor receives on arrival at an office to mark their place in the queue, often with a letter prefix for the service, such as B-042. Staff call the number to a window and a display board shows which numbers are being served.
A government office that serves visitors only at booked times and does not take walk-ins. Offices move to appointment-only service to control lobby crowding and to give each visit a known amount of staff time.
Set hours when an office serves visitors without an appointment, in order of arrival. Offices often combine walk-in hours with appointment blocks so both kinds of visitors are served on the same day.
A numbered counter position, as at a DMV, where one clerk serves one visitor at a time. When a queue number is called it is sent to a specific window, so visitors know where to go.