A queue setting that stops staff calling anyone while the live headcount inside the room is at or above the queue's maximum. If the headcount cannot be read, the hold lifts so the door keeps working.
Room capacity hold
A queue setting that stops staff calling anyone while the live headcount inside the room is at or above the queue's maximum. If the headcount cannot be read, the hold lifts so the door keeps working.
Nov 8, 2026
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Production
A large, on-site operation you RUN for a KNOWN, registered crowd across MANY stations and venues (a corporate event, festival, or catered function). Guests are pre-registered (not ticket buyers), recognized across every station by one identity, and their entitlements (meals, drinks, entries) are counted per station. Formerly called "Event check-in."
Station
A physical check-in or service point at a Location (a food station, a gate, a bar). Productions run check-in across many stations; each has its own QR + scanner.
Roster
A list of known people with a check-in policy: a business's membership holders (Memberships) or a Production's registrants.
Registrant
A pre-registered person who checks in at one or more stations during a Production. Unlike a ticket buyer, a registrant is enrolled ahead of time and recognized by one identity across every station, where their entitlements are counted as they're used.
Entitlement
A right to use a service a set number of times per person — for example 2 meals per registrant, or 1 drink per station. The scanner counts each use against the entitlement and stops honoring the pass once the allowance is spent.