The subscription tier an account is on. The plan decides which capabilities are on and how much of each usage meter the account may use; the tiers, prices and allowances are listed on the pricing page.
See also: Capability, Usage meter, Event Pass
Plan
The subscription tier an account is on. The plan decides which capabilities are on and how much of each usage meter the account may use; the tiers, prices and allowances are listed on the pricing page.
Nov 8, 2026
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Seat
A paid or granted place on an account for one member or one device: a staff login, or a share link kept open on a front-desk tablet. A seat is its own record, linked to the member or link that holds it, and the team members or devices meter counts the seats in use. Moving a party out of a queue once they are served is the queue entry status Seated.
Member
A person who acts for an organization: its owner, an admin or staff. What a member may do is set by their role, and the place they take on the account is a seat. Console copy says team member. A party who holds a membership is a membership holder; a person who is both a member and a customer of the same business holds two links from one person.
Tenant
Your business account on the platform — the operator entity that runs your queues, events, rides, orders, memberships, and more. One tenant holds one organization, its operators, its customers, and everything you sell, no matter how many modes you switch between.
Operator
A member who runs a business from the console day to day: sets up the storefront, works the queue and the boards, and serves parties. Each operator signs in with their own login.
Guest
The hospitality and retail name for a party: the person waiting in a queue, holding a reservation, buying a ticket or placing an order. A guest is the same person as the customer in the customer book; guest is the word used while they are being served. Other kinds of business call the same party a rider, a registrant or a passenger.