A bought block of extra new customers, used only after the plan's new customers for the period run out. Packs never expire, and the Usage pane shows how many remain.
See also: New customer, Cap, Account meter
Customer pack
A bought block of extra new customers, used only after the plan's new customers for the period run out. Packs never expire, and the Usage pane shows how many remain.
Nov 8, 2026
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Usage pane
The console panel that shows a business how much of its plan it has used. It has two parts: usage this period, from period meters such as visits and storefront views, and account usage, from account meters such as queues, team members or devices and SMS texts.
Period meter
A usage meter that counts over a window and starts over at its reset, such as visits, new customers, storefront views and push alerts. Each period meter shows its count, its cap and when it resets in the business's time zone.
Account meter
A usage meter that shows a total the account holds right now and does not reset, such as queues, team members or devices, calendars, products, locations, document templates, SMS texts and customer packs. A feature the plan lacks shows as not included.
Allowance
The amount of a metered thing a plan includes before credits or packs are used, such as the email allowance that refreshes each month. Allowances are set per plan and listed on the pricing page.
Cap
The most a plan allows of one metered thing, such as visits in a period or queues on the account. The Usage pane shows each as used of cap. Past the cap the platform refuses the next one until the meter resets or the plan changes.