The status of a reservation that was called off by the party or the business, or whose booking hold lapsed before payment finished. It is recorded separately from No-show, which means the party never arrived.
The status of a reservation that was called off by the party or the business, or whose booking hold lapsed before payment finished. It is recorded separately from No-show, which means the party never arrived.
See also: Reservation, Booked, No-show, Booking hold
Continue exploring our knowledge base
The status of a confirmed reservation that is yet to happen or is in progress. It is the default status. A booked reservation ends as Seated when the party is served, Cancelled when it is called off, or No-show when the party never arrives.
A time slot set aside for a few minutes while a party pays the deposit on a paid booking. The slot cannot be taken by anyone else while held. Payment confirms the reservation as Booked; an unpaid hold is released and the slot reopens.
An amount a party pays up front to secure a booking or a walk-in service, charged through the business's own Stripe account before the reservation is confirmed. The business sets the amount; the deposit is recorded on the reservation.
A personal link a party uses to book their own time after buying a service: they open it, pick an open slot on the provider's calendar, and get a confirmation with an add-to-calendar link and a calendar file. No account or login is needed.
A code issued when a party pays for a service, which they redeem to book the appointment. It is unredeemed until used and redeemed once a booking is made with it. Front-desk staff can redeem vouchers for a party.