A queue of people the business has promised to ring back. Each person is a queue entry that stays open until staff pick an outcome: reached, booked, declined, wrong number or gave up. A callback line sends no texts and does not count as waitlist adds.
A queue of people the business has promised to ring back. Each person is a queue entry that stays open until staff pick an outcome: reached, booked, declined, wrong number or gave up. A callback line sends no texts and does not count as waitlist adds.
See also: Queue entry, Queue (waitlist line)
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An ordered list of queue entries for one service a business offers: parties join it, wait their turn and are called in order. A queue belongs to one business and can be tied to one location. Customer-facing copy calls a queue a waitlist or a line; specs say queue, because in the platform's ontology 'line' names a line of business.
A queue entry's number in its queue, where 1 is next. Position moves up on its own as entries ahead are seated or removed, and the party sees it on their tracking link.
The estimated minutes until a queue entry is called, worked out from the entries ahead of it and the business's recent time per party. It is an estimate that is refreshed as the queue moves, and both the party and the staff see it.
The number of people a queue entry or a reservation is for. It is captured when the party joins or books, and staff use it to match the party to a table or resource and to estimate the wait.
A party's private live page, sent by text or email or shown right after joining, where they follow their own queue entry: position, estimated wait and messages from the business, without asking staff.