The venue's ticket desk where people buy tickets in person, collect will call orders and resolve ticket problems. On show days the box office runs its own queue apart from the entry queue.
Box office
The venue's ticket desk where people buy tickets in person, collect will call orders and resolve ticket problems. On show days the box office runs its own queue apart from the entry queue.
Nov 8, 2026
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Doors open
The time a venue starts letting ticket holders in, usually some time before the show starts. The entry queue forms before doors open and scanning starts at that time.
General admission
A ticket that admits the holder to an area without an assigned seat; places are first come, first served. General admission areas are limited by capacity, not by a seat count.
Reserved seating
A ticket that assigns the holder a specific seat by section, row and number. Buyers choose or are given seats at purchase, and each seat can be sold once per event.
Will call
A window, usually at the box office, where buyers collect tickets held under their name by showing ID or an order confirmation. Will call queues are busiest in the hour before doors open.
Re-entry
A venue's rule on whether a ticket holder who leaves can come back in. Where re-entry is allowed, the venue marks people on exit, often with a wristband or hand stamp, so a ticket is not counted as a new entry.