Overview
NOWAITN Service is your service request and work order management solution, built as part of the NOWAITN operations platform. This guide walks you through the essential setup steps to get your team up and running.
Prerequisites
- A NOWAITN account with an active organization
- The Service app enabled for your organization (available in Hub > Settings > Apps)
- At least one location configured in your organization settings
Setup Steps
Step 1
Create service categories and define SLA targets for response time and resolution time.
Step 2
Set up intake forms with custom fields for different request types (maintenance, IT, customer complaint).
Step 3
Configure intelligent routing rules to automatically assign tickets based on category, location, or priority.
Step 4
Enable the customer-facing portal where users can submit requests and track their status.
Step 5
Monitor team performance with SLA compliance dashboards and average resolution metrics.
Next Steps
Once you've completed the initial setup, explore the full feature set from the Service dashboard. Visit the NOWAITN Knowledge Base for detailed guides on advanced configuration, integrations, and best practices.
Need help? Use the AI assistant in the bottom-right corner of any NOWAITN app, or contact support at support@nowaitn.com.