Overview
NOWAITN Knowledge is your knowledge base and documentation management solution, built as part of the NOWAITN operations platform. This guide walks you through the essential setup steps to get your team up and running.
Prerequisites
- A NOWAITN account with an active organization
- The Knowledge app enabled for your organization (available in Hub > Settings > Apps)
- At least one location configured in your organization settings
Setup Steps
Step 1
Create your first knowledge base — choose between internal wiki, public docs, or customer-facing help center.
Step 2
Organize content with categories, tags, and nested article hierarchies for intuitive navigation.
Step 3
Use the rich text editor to write articles with code blocks, images, tables, and embedded media.
Step 4
Configure access controls: public, internal-only, or role-based visibility per article or category.
Step 5
Enable the AI search assistant to help your team find answers across all published content.
Next Steps
Once you've completed the initial setup, explore the full feature set from the Knowledge dashboard. Visit the NOWAITN Knowledge Base for detailed guides on advanced configuration, integrations, and best practices.
Need help? Use the AI assistant in the bottom-right corner of any NOWAITN app, or contact support at support@nowaitn.com.