A distinct party in a business's customer book, matched by phone, then email, then name. One customer can have many visits, orders and tickets; their first visit makes them a new customer.
See also: Customer book, New customer, Visit, Contact
Customer
A distinct party in a business's customer book, matched by phone, then email, then name. One customer can have many visits, orders and tickets; their first visit makes them a new customer.
Nov 8, 2026
NOWAITN
More in Core
Continue exploring our knowledge base
Storefront
A business's one public page, opened from its link or QR code, where parties do everything the business offers: join a queue, book, buy tickets or passes, order, and sign waivers.
Mode
A setup of a business's queues, storefront and console for one kind of service: Waitlist, Ticketing, Memberships, Fulfillment, Productions, Tours, Dispatch, or a vertical mode such as Tattoo or Haunt. A mode adds no new kind of record; it decides which steps, forms and screens the business's existing queues, products and passes use. Customers, sales and the storefront stay one across modes.
Pass
A purchasable right of entry or use for a set period or number of uses (a day pass, a membership pass, an access pass), held by one party and shown as a QR code that a scanner checks. A ticket is a different object: it admits one party to one event. An Event Pass is a pass a business buys for its own account.
Check-in
Recording a party's arrival, or one use of an entitlement, at a door or station by scanning their ticket, pass or QR code.
Scanner
The staff device or screen that reads a ticket or pass QR code and answers admit, refuse or already used. The same scanner works in Memberships, Ticketing, Productions and Tours.