Operations

Host stand The station at a business's entrance where the host greets arriving parties, takes names, quotes wai...

Covers per hour The number of guests a dining room seats in an hour. Kitchens and hosts use it as a pacing limit, so...

Cover One guest served, counted per person rather than per party, mainly in restaurants. A party of four i...

No-show rate The share of reservations or queue entries whose party never arrives, measured as no-shows divided b...

Turn time The average time one party occupies a table, chair or station, from being seated or started to leavi...

Table turn One full use of a table, from seating a party to the table being cleared and ready for the next one....

Throughput The number of parties a business serves in a stretch of time, such as parties per hour. Throughput i...

Wait accuracy How closely actual waits match quoted waits, usually given as the share of parties called within a f...

Actual wait The time that really passes between a party joining a queue and being called or seated. It is measur...

Quoted wait The wait time a business tells a party when they join a queue, given in minutes or as a time of day....